Software Development Engineer II, Jira Service Management

SKU 1154 Categories ,


Techical Area

Backend|Data engineering



HQ Location


Company size



Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Where you’ll make an impact:

As an engineer in JSM team you will be playing key role in building, extending and transforming JSM Help Centre to provide seem less experience so that it becomes one stop for our customers to find any help be it services or knowledge.

You will work with a talented team of Product Managers, Designers, and Architects to build scalable performant application services for JSM Help Centre. You will be empowered to drive innovation by coming up with new and exciting ideas to creatively solve issues, as well as actively look for opportunities to improve the design, interface, and architecture of Atlassian products in Cloud.

More about you?

On your first day, we’ll expect you to have:

– 4 to 6 years of experience crafting and implementing highly scalable and performant RESTful micro-services

– Proficiency in any modern object-oriented programming language (e.g., Java, Kotlin etc.)

– Fluency in any one database technology (e.g. RDBMS like Postgres and/or NoSQL like DynamoDB or Cassandra)

– Real passion for collaboration and strong interpersonal and communication skills

– Broad knowledge and understanding of SaaS, PaaS, IaaS industry with hands-on experience of public cloud offerings (AWS, GAE, Azure)

– Familiarity with cloud architecture patterns and an engineering discipline to produce software with quality

If you’ve got some of these skills, even better:

– Experience using AWS, Kubernetes and Docker containers

– Familiarity with GraphQL, web application development and JavaScript frameworks (React, JQuery, Angular)

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub

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